SMScribe is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights as a user of our SMS-based lecture transcription service.
1. Information We Collect
When you register for and use SMScribe, we may collect:
- Your mobile phone number, used to deliver the SMS service
- Audio files or links to audio files you submit for transcription
- Transcription output generated from your submissions
- Account preferences and settings you configure via SMS
- Basic usage data such as message timestamps and feature interactions
2. How We Use Your Information
We use the information we collect solely to operate and improve SMScribe:
- To transcribe audio files you submit and deliver results via SMS
- To send account notifications and service-related updates
- To process your account management requests
- To diagnose errors and improve service reliability
3. SMS Communications
By registering on SMScribe.com, you consent to receive text messages from SMScribe at the phone number you provide. These include transcription results, processing status updates, account notifications, and service alerts.
Message and data rates may apply. Message frequency varies based on your usage. You may opt out at any time by replying STOP to any message. Reply HELP for support information.
4. Payment Data
SMScribe offers paid subscription tiers. All payment processing is handled by Stripe, a third-party payment processor. Your credit card and billing details are entered directly into Stripe's secure interface and are never stored on SMScribe's servers.
Stripe collects and processes your billing information under their own privacy policy, available at stripe.com/privacy. SMScribe only receives limited confirmation data from Stripe — such as subscription status and last four card digits — solely to manage your account.
5. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. Your data is shared only in these limited circumstances:
- With service providers who help operate SMScribe (SMS delivery, cloud hosting) under strict confidentiality obligations
- With Stripe for payment processing, as described above
- When required by law or to comply with legal process
- To protect the rights, safety, or property of SMScribe or its users
6. Data Retention
We retain your data only as long as necessary to provide the service or as required by law. You may request deletion of your account and associated data at any time by contacting us.
7. Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure.
8. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at the address below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes your acceptance of the updated policy.
10. Contact Us
Questions about this Privacy Policy?
- Email: privacy@smscribe.com
- Website: smscribe.com